1. How did ERP helping improve business operations at Shell?
-Enterprise resource planning helping improve business operations at Shell to integrate and manage its daily operations that span from wells and mines.
-To processing plants , to oil trucks and gas pumps.
-For example, ERP system has helped the company greatly in terms of reducing and coordinate the highly manual process of third-party contractors submitting repair information and invoices.
2. How could extended ERP components help improve business operations at Shell?
- ERP solution solved these inadequacies by providing an integrated web-based service order, invoicing and payment submission system.
-Third-party contractors can enter service orders directly into Shell’s ERP system via the web easily and faster.
- Contractor’s monthly summarized invoices can be generated automatically and fed directly into ERP system’s account payable application for processing.
- Help speed up maintenance and repair operations at the company’s refineries.
3. What advice would you give Shell if it decided to choose a different ERP software solution?
In my advice, if shell decide to choose a different ERP software solution, they can use to handle other operational tasks.
-For example, the system can help speed up maintenance and repair operations at the company's refineries.
-They can use ERP system to access these things directly from a centralized database.
- but it depends on the suppliers or contractors that want to search the Shell Company’s website.
- If the system that they choose can satisfy the user or the contractors the software can be proceed to use, if not Shell must use the ERP software that they already have.
-in this era people want the easier work and if people already knows and common with the system before, they will make the work effective and efficiency.Changes can be made but not too complicated until exist the difficulty feel for them.
4. How can integrating SCM, CRM, and ERP help improve business operations at Shell?
- Shell will have a lot of suppliers to supply the materials that they want to sell. Therefore, Shell must determine the suitable supplier to give them the products such as supplier for junk food, water, petrol and else.
- Shell want built the good relation towards their customers by giving Shell card. Customers will use the card to get point. Then when the points become increase, Shell will give reward or present to their customers.
- For the ERP, Shell will have their own website to make the contractors easy to make any transactions, exchange, payments and else.
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