Question 1
Why is it important for any company to use CRM strategies to manage customer information?
Why is it important for any company to use CRM strategies to manage customer information?
-will provide better customer service.
-it will increase customers cost revenue.
-customer can make call centers more efficient.
-it will help sales staff close deals faster with customers.
-company will identify cross sell products more effectively.
Question 2
If
the virtual world is the first point of contact between a company and
its customers, how might that transform the entire shopping experience?
It will be positive and negative effects for both parties.
Positive side :
-it more easy to make conversation and transaction.
-the communication will be more effective because customer can face to face with seller.
-the customers can give comments or critics in front of the virtual tools.
Negative side:
- higher cost in maintenance.
- customers will not know or difficult to determine the actual products.
- if having problem in machine technician it will be difficult to making conversation.
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